Privacy Policy

This Privacy Policy explains how Coolzino Casino may collect, use, store and share personal information when you visit the website, create an account, use casino services or contact support. We aim to handle information responsibly, transparently and only for appropriate business, legal and security purposes. By using the website, you acknowledge that your information may be handled as described below.

Coolzino Casino operates under a Curaçao Gaming Authority licence (reference OGL/2024/1126/0521), with SSL encryption across all transactions and mandatory KYC verification to protect player accounts.

Information we may collect

When you use Coolzino Casino, we may collect information that identifies you, relates to your account or is connected with your activity on the website. The information collected depends on the services you use, the choices you make and the checks that may be required before or during your account relationship.

Account and identity details

This may include your name, date of birth, residential or contact information, username, account credentials and other details you provide when registering or updating an account. We may also record information about your preferences, communications with us and the settings you select.

Verification information

To help confirm identity, protect accounts and meet applicable requirements, we may request verification information or documents. These may include documents showing identity, age, address or the source of funds where relevant. Verification material is handled for legitimate checking, security and compliance purposes.

Payments and transactions

We may collect records about deposits, withdrawals, wagers, wins, account balances, payment methods and related transactions. Payment information may be processed through payment providers. We seek to use the information needed to process transactions, prevent misuse, investigate disputes and maintain accurate financial records. We do not generally need to store complete payment card details when a payment provider handles that information.

Technical and usage information

When you access the website, we may receive technical details such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and information about how you interact with website features. We may also collect information about errors, performance and security events.

Information from communications and other sources

If you contact support, we may keep the content of your messages, relevant account details and records needed to respond. We may also receive information from service providers, fraud prevention services, payment partners or other lawful sources where it is necessary to verify information, protect the website or meet our obligations.

How we use information

We use personal information for purposes connected with providing and protecting the website and casino services. Depending on the circumstances, this may include the following:

Creating, maintaining and administering your account.
Processing deposits, withdrawals and other account transactions.
Providing requested services, website features and customer support.
Confirming identity, age and account ownership.
Carrying out anti-fraud, anti-money-laundering, security and risk checks.
Detecting, preventing and investigating cheating, unauthorised access, payment abuse and other harmful or unlawful activity.
Understanding how the website is used and improving its performance, design, content and reliability.
Sending service messages about your account, transactions, security or important changes.
Sending promotional communications where permitted and where you have provided the required consent or otherwise indicated a lawful preference.
Meeting legal, regulatory, accounting, tax, dispute-resolution and record-keeping obligations.
Enforcing website rules, investigating complaints and protecting the rights, property and safety of players, the website and relevant third parties.

We may use automated tools to help identify unusual activity, security risks or information that requires review. These tools are intended to support account protection and operational checks. Where appropriate, activity may be reviewed by authorised personnel or relevant service providers.

Sharing information

We may share information with providers that help operate the website, including payment processors, identity and verification services, fraud prevention providers, hosting and technology providers, customer support services, analytics providers and professional advisers. These parties should receive only information relevant to their role and are expected to handle it securely.

Information may also be shared where necessary to comply with a lawful request, protect against fraud or other harm, investigate suspected breaches, resolve a dispute, enforce applicable terms or protect the safety and rights of players and others. If the business or its assets are reorganised, transferred or combined with another business, relevant information may be transferred as part of that process, subject to appropriate protections.

Cookies, security and retention

Cookies and similar technologies

Coolzino Casino may use cookies and similar technologies to keep the website working, remember selected settings, support login and session functions, understand website traffic, improve services and help identify suspicious activity. Some cookies may be placed by service providers working on website functionality, analytics or security.

You can manage or disable cookies through your browser settings. Blocking certain cookies may affect login, account features, preferences or other parts of the website. Browser controls may not remove information already collected, and some essential technologies may be required for secure operation.

Security

We use reasonable technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, monitoring, authentication procedures and internal handling rules. No website, transmission method or storage system can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support promptly if you believe your account has been compromised.

Storage and retention

Information may be stored by us or by service providers in locations needed to operate the website. Where information is handled across borders, appropriate safeguards should be used where required. We retain personal information for as long as it is reasonably necessary for the purposes described in this policy, including account administration, security, dispute handling and business records.

Closing an account does not always result in immediate deletion of every record. Some account, transaction, verification, security or communication records must be kept for a period required by law or for other legitimate purposes, such as preventing fraud, resolving disputes or demonstrating compliance. When information is no longer required, it should be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and choices

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These may include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion of information that is no longer required, and withdrawing consent to marketing communications.

To exercise these rights or ask a privacy question, contact support@coolzinocasino.top. Please describe your request clearly and provide enough information for us to identify the relevant account. We may need to verify your identity before providing information or making changes, particularly where the request involves account security or sensitive records.

Access: ask for information about the personal data we hold and, where appropriate, a copy of that information.
Correction: ask us to correct information that is inaccurate, out of date or incomplete.
Deletion: ask us to delete personal information where there is no continuing lawful or legitimate reason to retain it.
Marketing consent: withdraw consent to promotional messages at any time by using an available unsubscribe option or contacting support@coolzinocasino.top.

Withdrawing marketing consent will not normally affect service messages that are necessary for account administration, transactions, security or important operational updates. It may also take a short time for an updated preference to apply across all communication systems. A deletion request may be limited where information must be retained for legal, security, dispute-resolution or other legitimate reasons.

Changes to this policy

We may update this Privacy Policy when our services, technology, procedures or legal obligations change. The latest version will be made available on the website and will apply from the date it is published, unless a different effective date is stated. You should review this page from time to time to remain informed about how information is handled.

If you have a question about this Privacy Policy, believe your personal information has been handled incorrectly or need help making a privacy request, contact support@coolzinocasino.top.